Contact Us

We would love to hear from you! Whether you have a question about an order, a product, or anything else, our team is ready to assist.

Get in Touch

For any inquiries, please contact us at:

Email: support@petshoptoys.ca

Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

We typically respond within 24-48 hours during business days.

Frequently Asked Questions

Before contacting us, you may find your answer in our FAQ section. Common topics include:

• Order status and tracking
• Returns and refunds
• Shipping times and costs
• Product availability

Order Inquiries

When contacting us about an existing order, please include:

• Your order number
• The email address used to place the order
• A brief description of your question or concern

Wholesale Inquiries

If you are a supplier interested in partnering with Pet Care Expert, please email us at partners@petshoptoys.ca